When a guest submits their information via Lead Form, they will receive an auto-response email that confirms their event request was submitted successfully. This article details how to configure and edit this auto-response to fit your workflow and brand. This will depend on which type of Lead Form you have enabled, and we've listed both below.
First, navigate to Settings > Lead Forms, and click the pencil to the right of the appropriate form to edit it.
Standard Lead Form:
IF the page says Edit Event or Booking Lead Form, scroll to the section labeled 'Auto-Response Email.'
Dynamic Lead Form:
IF the page says Edit Dynamic Lead Form, click on the Response tab, and then scroll to the section labeled 'Auto-Response Email.'
In either section, there are several input fields:
- Subject line for the Email sent to Interested Party after filling out the Form: Subject Line displayed on Auto-response email
- Email body copy for the Email sent to the Interested Party after filling out the form: Email Body of the Auto-response (Please note: leaving this field blank will disable the auto-reponse email)
- Reply-to Email Address on the Email sent to the Interested party after filling out the form: Email address displayed as the ‘sender’ of the auto-response email. (Please note: this will default to no-reply@tripleseat.com if left blank)