Online payments in Tripleseat cannot be moved from one event to another. For payments paid online, rather than refunding the original deposit and asking your guest to pay a new one, you can follow the steps below:
Step 1 (original event):
- Go to the Event Details page for the original event.
- Click into the Payments tab.
- Select "Add a Payment" and enter a negative amount for however much they paid online. Title that payment as "Credited towards other Event."
Pro Tip: You can include the other Event name/ID/date on that title if you want to make it easier to track! - Click "Save and Pay" and define the payment method as CC (In-Store).
Step 2 (new event):
- Go to the Event Details page for the new event.
- Click into the Payments tab.
- Select "Add a Payment" and enter the amount paid originally on the previous event. Title that as "Credit from Previous Event."
- Click "Save and Pay" and define the payment method as CC (In-Store).
This method allows you to cancel out the original deposit on the first event and then reflect that against the total for the new event. It also means that when your accounting team goes to report on all payments, it will look like you only took in that payment amount once instead of twice.