If you need to add a Refund or Credit to your Event and you do not process payments using Stripe, Fiserv, or Square, please use the following steps.
Issuing the Refund
Before you make updates in Tripleseat, you'll want to process the refund with your in-house payment processing method. The following steps should be used to reflect that refund within Tripleseat.
Reflect the Refund
- Go to the Event.
- Click on the Payments tab.
- Click Add a Payment.
- Enter a negative amount (ex -150) under Custom Amount.
- Ensure the correct Document in the 'Show On Document' field is selected if multiple Orders.
- Add a Customer-facing Title if you wish.
- Add an Internal Note for your staff's reference if needed.
- Click Save & Pay
- Choose a Payment Method. Make sure that you are choosing an In Store payment method such as Credit Card (In Store) or Wire Transfer (In Store).
- Pick the date that the refund was processed
- Enter a Payment Reference if needed
- Click Submit