Click the Registration tab and then select the Attendees menu item. Locate the attendee by searching by name or browsing the list. Click the name to view that person’s attendee profile, and click the “Change Ticket” button on the top right-hand corner of the screen.
Step-by-step
- Step 1: Apply a Registration Code. Do this if you want a specific Pricing Group to be applied.
- Step 2: Select the correct pricing “Milestone” if you have different pricing periods.
- Step 3: Select a Primary Ticket.
- Step 4: Select or remove Add-On Ticket.
On the right side of the screen you are able to see:
- A summary of the price adjustments.
- If the balance after the ticket change is positive, negative, or zero.
- Which ticket(s) were originally selected.
- Which ticket(s) are currently selected.
To complete the update click the “Change” button and attendee’s registration will be updated. Whenever you change an attendee’s ticket(s) an email will be sent to them, informing them of the update. This email can be disabled from the Registration Confirmations screen.
Settle refund/outstanding payment
An updated invoice will be sent to the attendee when ticket(s) are changed. If there is now an outstanding payment to be made the attendee can pay this by signing into the event website and paying it via one of your accepted payment methods. If you have not required registrants to enter a password to register, you'll need to insert a "quick login" link into the email you send to notify them of the pass change. This will automatically sign them into the website so they can pay their balance.
If you are refunding an attendee, you can do so from the “Billing” tab on their attendee profile. You will see a “Refund” button next to each transaction.
When you click the “Refund” button you are directed to a page where you are able to enter the amount you want to refund. You will be asked to confirm the amount. The maximum amount that you are able to refund is what was paid in that transaction.
Changing ticket(s) for group registrations
When an event manager changes a Primary or Add-On Ticket for any attendee that was registered with the group registration feature, the outstanding or credited amount will be applied to the invoice-holder’s account.