Discussion Groups can be used to quickly add multiple Tripleseat users to a discussion email thread rather than individually adding each user to the message. These can be used anywhere that discussions are utilized within Tripleseat.
CREATE A DISCUSSION GROUP
- Go to Settings > Discussion Groups. Any existing groups will be shown here.
- Click New Group in the top right corner.
- Give the group a Name and then select any of the users who should be included in the group.
- Decide whether to leave ‘Automatically Add or Remove Users to/from existing discussions that already include this Group’ checked or not. This setting does the following if checked:
- Prevent users from being double CC’d on a discussion thread if they have already been added due to the Discussion Group being utilized.
- If the Group is later updated to add or remove users, once the changes are saved, the system will update the users in the Discussion group on the thread moving forward when a new response is sent.
- Click Save.
UTILIZING A DISCUSSION GROUP
- Go to an event and click on the Discussions tab.
- Toggle to the Staff Discussion section.
- Click into an existing thread or use the + New Staff Message button to start a new thread.
- In the recipient area, start typing the name of the Discussion Group.
- Once you see the group appear, click on it. The group name will then be added as a staff recipient.
- Craft your discussion as needed and click Send.