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Reconciling Payouts with Tripleseat Payments

Sarah Bilecki
Updated

**The information below only pertains to online payments taken by Tripleseat Payments. If you are using Stripe, Square, or Fiserv, please contact those processors directly.

Payouts can be reconciled in the console or by downloading a CSV report. When reconciling a payout, the primary items to verify are the following:

  • The payout amount
  • The net amount of transactions associated with the payout
  • The amount deposited in the merchant’s bank account

Reconciling in the console

To reconcile a payout in the console, follow these steps:

  1. Go to "Reports" > "Payouts"
  2. Click on the payout that is to be reconciled
  3. Verify that the amount in the “Payout Overview” widget is equal to the net payout amount in the “Summary” widget

Reconciling using a CSV report

To reconcile a payout using a CSV report, follow these steps:

  1. Go to "Reports" > "Downloads"
  2. Locate the Payout report and click the “Generate Report” button
  3. Enter a report name and select a merchant and date range
  4. Click the “Generate” button
  5. Open the CSV file (the following steps assume the file has been opened in Excel)
  6. Click the “Custom Sort” option
  7. Sort by the “Payout ID”, followed by the “Source ID”
  8. Sum all transactions associated with a payout
  9. Verify that the sum of all transactions associated with the payout is equal to the payout amount