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Tripleseat Payments Statement Descriptor

Sarah Bilecki
Updated

Statement descriptors explain charges or payments on customers' statements. Using clear and accurate statement descriptors can reduce chargebacks and disputes. Banks and card networks require the inclusion of certain types of information that help customers understand their statements, and statement descriptors provide this information.

Setting a merchant statement descriptor

When completing the Tripleseat Payments application, you will be requested to provide a statement descriptor. The statement descriptor provided will appear on all customers' statements.

A complete statement descriptor must meet the following requirements:

  • Contains only Latin characters.
  • Contains between 1 and 20 characters*, inclusive.
  • Card payments have a 20-character limit.
  • ACH Debit payments have a 12-character limit.
  • Doesn’t contain any of the following special characters: <, >, \, ', ", *.
  • Reflects your Doing Business As (DBA) name.
  • Contains more than a single common term or common website URL. A website URL only is acceptable if it provides a clear and accurate description of a transaction on a customer’s statement.

Locating the statement descriptor

  • You can view the current Statement Descriptor in the Tripleseat Payments console on the Processing Details page in the General section.
  • You can also view if a dynamic statement descriptor was used on payment by selecting an individual payment and viewing the Payment Details section.


Statement descriptor on a cardholder’s statement

Card descriptors will always contain a Pay* (USD) or NBX* (CAD) prefix, whereas ACH Debit will not contain any prefix.

Merchant statement descriptor example:

  • Statement Descriptor = Bluewater
    • Customer's statement:
      • Card = Pay*Bluewater
      • ACH Debit = Bluewater
  • Statement Descriptor = Paymentsbybluewater
    • Customer's statement:
      • Card = Pay*Paymentsbybluewater
      • ACH Debit = Paymentsbybl

 

Changing the statement descriptor

You can change the statement descriptor by submitting a request with the desired changes to support@tripleseat.com.