At Tripleseat, we believe in delivering 5-star service to our customers so they can do the same for theirs. Whether you're planning unforgettable events or managing sensitive financial and guest details behind the scenes, hospitality starts with trust.
That’s why we strongly recommend that all users enable Two-Factor Authentication (2FA). 2FA adds an additional layer of protection to your account, helping prevent unauthorized access even if your password is compromised.
What Is Two-Factor Authentication (2FA) and Why Is It Important?
Two-Factor Authentication is a simple but powerful way to protect your Tripleseat account. It requires two forms of verification when you log in:
- Something you know — your email and password
- Something you have — a verification code from an authenticator app or text message
Even if someone manages to obtain your password, 2FA adds another step before they can access your account. This helps protect your event data, customer information, and sensitive communications.
Setting Up 2FA in Tripleseat
Tripleseat currently offers two methods of Two-Factor Authentication:
Mobile App Authenticator — Recommended
Use a TOTP (Time-Based One-Time Password) app such as:
- Google Authenticator
- Microsoft Authenticator
Authenticator apps generate a rotating 6-digit code that can be used to verify your login.
Why we recommend an authenticator app
Authenticator apps provide stronger protection against certain phone-based attacks, such as SIM swapping. They also work without cellular service, making them a reliable option when working at venues, hotels, or offsite events with limited reception.
Text Message (SMS)
If you prefer, you can receive a one-time verification code by text message at a registered mobile number.
SMS provides a convenient option for users who prefer not to use an authenticator app or who find text-message verification easier for their workflow.
How to Set Up 2FA
- Log in to Tripleseat and go to My Profile > Two-Factor Authentication.
- Choose the method you'd like to set up:
- Mobile App Authenticator: Select Set Up, scan the QR code with your authenticator app, and enter the 6-digit code shown in the app.
- Text Message: Select Set Up, enter your mobile number, and enter the verification code sent by text.
- If using an authenticator app, save your backup codes somewhere secure.
Backup codes should be saved for emergency use, such as temporarily losing access to your device, rather than used for everyday logins.
FAQs
Q: Which 2FA method should I use?
A: Both Mobile App Authenticator and Text Message (SMS) are available. We recommend an authenticator app for stronger security and reliability, but SMS is available for users who prefer to receive their verification code by text.
Q: What happens if I don’t have access to my authentication method or backup codes?
A: Contact us at support@tripleseat.com. Our team will guide you through the appropriate verification and recovery process to help restore access to your account.
Q: Where in Tripleseat will I need to authenticate?
A: Two-factor authentication is required at login for users who are required to have 2FA enabled, unless the organization uses Single Sign-On (SSO). Users accessing high-sensitivity areas such as Online Payments may also be prompted to authenticate again before proceeding.
Q: What if my organization uses SSO?
A: If your organization uses Single Sign-On (SSO), your authentication is managed through your SSO provider, so you will not be prompted to use Tripleseat's 2FA during login.
Q: Where do I go to set up 2FA?
A: Go to My Profile > Two-Factor Authentication and select Set Up next to your preferred method. You can choose Mobile App Authenticator or Text Message.
Q: Does it matter which authenticator app I use?
A: Any standard TOTP authenticator app, such as Google Authenticator or Microsoft Authenticator, can be used.
Q: What are backup codes for?
A: Backup codes provide emergency access if you temporarily lose access to your authenticator method. Store them somewhere secure and avoid using them for everyday logins.
Need Help?
For step-by-step instructions with visuals, follow our How to Enable Two-Factor Authentication guide.
If you have questions during setup or need help choosing the best option for your workflow, reach out to our Support team at support@tripleseat.com. We’re happy to help.