At Tripleseat, we believe in delivering 5-star service to our customers so they can do the same for theirs. Whether you're planning unforgettable events or managing sensitive financial and guest details behind the scenes, hospitality starts with trust. That’s why we’re recommending that all users enable Two-Factor Authentication (2FA), and more specifically, Time-Based One-Time Password (TOTP), as the preferred and most secure login verification method. It’s a simple, effective way to protect your account.
What Is Two-Factor Authentication (2FA) and Why Is It Important?
Two-Factor Authentication (2FA) is a simple but powerful way to protect your Tripleseat account. It works by requiring two forms of verification when you log in:
- Something you know – like your email and password
- Something you have – like a one-time code from your phone
Even if someone manages to steal or guess your password, they won’t be able to access your account without also having access to your second factor. This helps keep your event data, customer information, and sensitive communications secure.
Cyber threats are becoming more sophisticated, and passwords alone are no longer enough. 2FA is a way to protect your account from unauthorized access.
Setting Up Two-Factor Authentication (2FA) in Tripleseat
To provide a secure and reliable login experience, Tripleseat requires the use of a mobile app authenticator.
Mobile App Authenticator
Use a TOTP (Time-Based One-Time Password) app such as:
- Google Authenticator
- Microsoft Authenticator
- 1Password
These apps generate a 6-digit code that changes every 30 seconds and works even without an internet or cell connection.
Why We Use an Authenticator App
Authenticator apps provide stronger security than text message codes because they cannot be intercepted or redirected through phone-based attacks such as SIM swapping.
They are also more reliable. If you are working at an offsite event, venue, or hotel with limited service, the app will still generate a valid code so you can log in without waiting for a text message.
Setup is super quick and easy:
- Download a free mobile authenticator app (like Google Authenticator).
- Log into Tripleseat and go to My Profile.
- Select Set Up next to Mobile App Authenticator.
- Scan the QR code using your app.
- Enter the 6-digit code from the app.
- Save your backup codes — and you're done!
Need Help?
If you have questions during setup or want help choosing the right method for your workflow, reach out to our support team at support@tripleseat.com — we’re happy to guide you.
FAQs
Q: What happens if I don’t have access to my authentication code or backup codes?
A: If you lose access to your authentication method or backup codes, contact us at support@tripleseat.com. Our team will guide you through a secure identity verification process so we can safely reset your 2FA and help you regain access to your account.
Q: Where in Tripleseat will I need to authenticate?
A: Two-factor authentication is required at login unless your organization uses Single Sign-On (SSO). Additionally, users who access high-sensitivity areas such as Online Payments will be prompted to authenticate again before proceeding. This ensures that only authorized team members can make and manage critical changes.
Q: Will I be required to enable 2FA?
A: While 2FA is optional for most users, we strongly recommend enabling it to protect your account. Certain roles — including Customer Admins and users with access to financial settings — are required to enable 2FA to ensure security across your organization.
Q: What if my organization uses SSO?
A: If your organization has enabled Single Sign-On (SSO), it will take precedence over Tripleseat’s 2FA requirements. In that case, you won’t be prompted to use 2FA during login, since your authentication is managed through your SSO provider’s security protocols.
Q: What happened to the Email Code Verification option?
A: Email-based verification has been discontinued due to its lower security standards. It is more susceptible to phishing and unauthorized access. If you previously used this method, we recommend switching to a mobile app authenticator or SMS/Authy for stronger protection.
Q: Where do I go to set up 2FA, and does it matter which authenticator app I use?
A: You can manage your 2FA settings in the My Profile section under Two-Factor Authentication. Click “Set Up” next to your preferred method to get started. Any standard authenticator app — such as Google Authenticator, Microsoft Authenticator, Authy, or 1Password — will work, and setup only takes a minute.