**The information below only pertains to online payments taken by Tripleseat Payments. If you are using Stripe, Square, or Fiserv, please contact those processors directly.
Merchants can take various steps to protect themselves from fraud and disputes. While there is no one-size-fits-all approach, merchants can take several measures to stay confident in the security and validity of their transactions. These steps include:
- Having a clear refund/return policy and explicit terms of service: Giving customers clear directions and options can help prevent non-fraud-related disputes.
- Regular site and business audit: For businesses with online payment forms, ensuring the security of the form and the site is crucial to discovering flaws before a criminal does. This includes ensuring plugins are up to date, the SSL certificate is current and working, conducting regular malware scans, using strong passwords, and encrypting customer communication.
- PCI Compliance: Depending on the partner's integration, they may take advantage of their payment facilitator's Level 1 PCI compliance, which extends to the sub-merchants to ensure that security compliance meets the PCI Council's requirements.
- AVS and CVV Verification: Especially for online transactions, verifying an AVS and CVV match is critical before releasing any goods or services. A mismatch in this data may indicate that the customer does not have the card in their possession.