**The information below only pertains to online payments taken by Tripleseat Payments. If you are using Stripe, Square, or Fiserv, please contact those processors directly.
Cards can be declined due to a variety of reasons, such as insufficient funds, expired cards, or suspicious activity that could indicate fraud. When a card is declined, the issuer is unable or unwilling to provide authorization for the requested transaction. The card issuer typically provides a response with more details on the reason for the decline.
| Error Message | Solution |
| There are insufficient funds on the card to complete the transaction. | A different payment method must be used by the customer. |
| The card was declined due to a failed AVS check. | The address entered during the checkout process must match the billing address of record on the payment method used. |
| The card was declined for an unidentified reason. | For more information, the customer should contact their bank. |
| The expiration date has passed. | The customer must use an updated payment method. |
| This card may have been reported lost or stolen. The customer cannot use it to make a purchase. | The customer needs to contact their card issuer for more information. |
| The card number is invalid. | The customer must try again using the correct card number. |
| The customer’s balance or available credit limit on their card has been exceeded. | The customer needs to contact their card issuer for more information. |
| The payment is not allowed. | The customer needs to contact their card issuer for more information. |
| The CVC number is incorrect. | The customer must try again using the correct CVC. |
| The expiration date is invalid. | The customer must try again using the correct expiration date. |
| This type of purchase is not permitted with the card. | To confirm that their card can be used for this type of purchase, the customer needs to contact their card issuer. |
| This card is restricted. | The customer needs to contact their card issuer for more information. |
| The payment was declined because it was believed to be fraudulent. | Avoid providing your customer with more specific details. Instead, advise the customer to get in touch with the card issuer for more information. |
| An error occurred while processing the card. | Retry the payment. Try again later if it is still unable to be processed. |