This guide provides step-by-step instructions and best practices for managing group room blocks, rates, and pickup through the Tripleseat–Mews PMS integration. Tripleseat is the system of record for block creation and edits, while Mews remains the source of truth for pickup and room revenue.
Table of Contents
- Creating a Room Block
- How Statuses Work
- Editing Room Blocks
- Adding & Adjusting Rates
- Pickup Management
- Changing Block Dates
- Lost or Canceled Blocks
- Settings & Adjustments
- Support
- Common Errors
- Mews FAQs
- Quick Do/Don’t Checklist
Creating a Room Block
Required Fields
- Block Name – Client-facing; populates as the block name field in Mews.
- Location – Hotel property location in Tripleseat.
- Date Range – Start and end dates for the block.
- PMS Rate Code – Choose an existing rate plan from Mews. When the block is sent, Mews creates a block-specific duplicate of that plan for the group.
- Status – Tripleseat sends blocks to Mews when they are in Tentative or Definite. Prospect remains in Tripleseat only.
Optional Fields
- Extended Date Range – Allows rooms outside contracted dates but within the defined range.
- Block Release Date – The cutoff date when all blocked rooms are released back to general inventory. Edits made on or after the release date will NOT send to Mews.
- Market Segment – Must be mapped to Mews. Edits made after the release date will NOT send to Mews.
Post-Creation Behavior
- Once saved with all required fields and an eligible status, Tripleseat sends the block to Mews.
- A PMS Group ID and PMS Rate Code display in Tripleseat when Mews confirms creation.
Error Handling
- Errors display in pop-ups or at the top of the Guest Rooms tab.
- Blocks or edits are not sent until errors are resolved; clear the error, correct issues, and re-save.
How Statuses Work
- Statuses cannot move backward (e.g., Definite → Tentative → Definite is not allowed).
- To move the block to Lost in Tripleseat, it must be cancelled in Mews first and that status feeds back to Tripleseat as Lost.
- Statuses are mapped from Tripleseat to Mews; make all changes in Tripleseat with the exception of Lost. ^ see above
Editing Room Blocks
- All edits must be made in Tripleseat. Changes in Mews do not sync back.
- If the block release date has passed, changes cannot be applied successfully.
Adding & Adjusting Rates
- Until a rate plan is chosen from the PMS Rate Code dropdown, rate fields are read-only. After selection, you can edit rates by room type before allocating rooms.
- Enter rates in slash-separated format:
-
Single/Double:
$200/$200 -
Triple/Quad:
$200/$200/$250/$300
-
Single/Double:
- Provide rates for all room types with expected pickup, even if no nights are blocked.
Pickup Management
- Mews sends block pickup information to Tripleseat as pickup occurs.
- Tripleseat ingests flexible pickup data:
- Pickup for room types not blocked in Tripleseat.
- Tripleseat only ingests pickup during start and end date period in Tripleseat. To allow pickup on additional room nights, use extended dates in Tripleseat to extend the block.
Changing Block Dates
- Copy the booking and block in Tripleseat to the new dates (update allocations/status as needed).
- Cancel the original block in Mews so its status updates to Lost in Tripleseat.
- Reassign any reservations from the original block to the new block before canceling/losing the original.
- Use Extended Dates to allow pickup outside the contracted window and be sure to enter rates for those nights.
Lost or Canceled Blocks
- Room blocks must be canceled in Mews to update the Tripleseat status to Lost.
- Deleting a block in either system will not remove it from the other system.
Settings & Adjustments
- Overbooking is not allowed via the integration.
- If new guestrooms are added or room codes change, inform support@tripleseat.com before making those changes.
- Make all edits in Tripleseat; changes made in Mews will not sync back and may cause conflicts.
Support
If you encounter errors, connection issues, or data discrepancies related to the Mews integration, please contact Tripleseat Support.
- Send an email to support@tripleseat.com.
- Use the subject line:
Mews Integration Issue – [Your Hotel Name] - Include: Hotel name, issue description, screenshots or error messages (if available), date/time the issue occurred, and your contact name.
If pickup or accurate inventory isn’t reflecting in Tripleseat, reach out to Mews Support to verify PMS data is flowing. For room/room-code changes, notify Tripleseat Support prior to updates.
Common Errors
-
“Not enough rooms available in Mews.”
Reduce held inventory or adjust dates/room types in Tripleseat, then re-save; or coordinate with the front office/revenue team to free inventory in Mews. - Red error banner or pop-up noticed: No. Blocks/edits are not sent until all errors are cleared. Correct the issue(s) and re-save.
Mews FAQs
Tripleseat for Hotels / Mews PMS — Frequently Asked Questions
Q: When does Tripleseat push a new block to Mews?
A: As soon as you save a block with all required fields and place it in the Tentative or Definite status.
Q: Can I extend dates beyond the contracted range?
A: Yes—use Extended Date Range to allow pickup just outside contracted dates (still within the extended window).
Q: What does the Block Release Date do?
A: After the release date, rooms can no longer be picked up under the block. Edits made on or after the release date will not send to Mews.
Q: How do I know Mews created my block?
A: A PMS Group ID (and PMS Rate Code) appears in Tripleseat once Mews confirms creation.
Quick Do/Don’t Checklist
Do
• Create/edit blocks in Tripleseat only.
• Confirm required fields are filled and mapped.
• Enter rates for all expected room types.
• Cancel the block in Mews to move the status to Lost in Tripleseat
Don’t
• Move statuses backward.
• Expect Mews edits to sync back to Tripleseat.
• Edit after the release date and expect it to send.
• Reuse a block once it’s Lost.
• Overbook.