How to change Event Status Rules

Event Statuses exist to denote where an event is in the planning process. While events with a Prospect status are automatically allowed to overlap with other Prospect events, other statuses will place a hold on the room in question. Limiting statuses from overlapping prevents accidentally overbooking your space, and you may have encountered the below error before:

As best practice, we do not recommend changing your event status rules. However, if there is a particular room at your venue where you need to allow overlapping events, it is possible to change your site setup. First, someone from your group should email support@tripleseat.com and share the name of the room where you need to ignore conflicts. Second, a Customer Admin should take the steps to change the event status rules. This article will explain how they can do that.

To change the event status rules in Tripleseat, a Customer Admin should:

1. Go to Settings > Preferences.
2. In Event Status Rules, they can click off which statuses should be able to overlap with which.
3. Click Update.
   
   

Because this change occurs in Preferences, this will update the event status rules at all locations within your group, not just one of them.