Tripleseat Hotels & Bookings Functions FAQ

Bookings

• Booking status definitions
• How to edit the status of a booking
• What financials lock on the Booking Details page and how to adjust them

Booking Documents

• How to share Booking documents with the guest
• How to create Masterdocs for a booking
• Why can't my guest sign the Contract or document I shared?
• How to apply selected Gratuity to a booking
• How to troubleshoot if applying the selected Gratuity does not increase the booking totals as expected
• How to batch download Booking documents

Payments

• How to handle a charging error on booking payments
• How to make a payment reflect on a booking's Masterdocs
• How guests can authorize their Credit Card for a booking

Documents

• How to update the Terms & Conditions of our Masterdocs

Hotels

• What is the GRC and how to use it
• How to use keyboard shortcuts to quickly create a Room Block

Reports

• How to run a GRC report
• How to run a Booking Details report
• How to run a Paid Payments report
• How to run an Outstanding Payments report
• How to run a Transaction History report
• How to run a Liabilities report