How to Add A Credit/Refund When Not Utilizing a Stripe or Clover Connect (CardConnect) Integration

If you need to add a Refund or Credit to your Event and you do not process payments using Stripe or Clover Connect (CardConnect) integrations, please use the following steps.

Please note: You will still need to process the refund with your in house method of processing payment:

1. Log into Tripleseat and open the Event
2. Click on the 'Payments Tab'
3. Click Add a Payment
4. Enter a NEGATIVE amount (ex -150) under 'Custom Amount'
5. Ensure the correct Document in the 'Show On Document' is selected if multiple Orders
6. Add a 'Customer-facing Title' if you wish
7. Add an 'Internal Note' for your staff's reference if needed
8. Click 'Save' if still due, click 'Save & Pay' if refund is already processed on your end