Credit Card Refunds With Stripe or CardConnect

If you need to refund a credit card payment that was processed using Stripe or CardConnect please use the following steps:

  1. Log into Tripleseat and open the Event that requires the refund
  2. Click on the Payment tab
  3. Click the gear icon to the right of the Payment (you can only refund payments that have processed)
  4. Choose Refund
  5. In the overlay choose either Full Amount or Partial and enter the partial refund amount
  6. Press Submit
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